Terms of Service

These Terms of Service (the “Terms”) are a legally binding agreement between Fremag ApS (“Fremag,” “we,” “us,” “our”) and you (“you,” “your”) governing your access to and use of Fremag’s websites, applications, and related services (collectively, the “Services”). By using the Services, you agree to these Terms.

Fremag ApS (CVR: 46055462)

Strøybergsvej 21, 9000 Aalborg, Denmark

Email: kontakt@fremag.com

Fremag provides a software platform for drafting/enriching content (including AI-assisted product comparisons), dataset-to-website comparisons, and organization user management.

Fremag does not send emails on your behalf. If you use Outputs for email outreach, emails are sent through your own email provider under your control. You remain responsible for recipients, sending, deliverability configuration, and compliance.

You must be at least 18 years old to use the Services.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us promptly of any suspected unauthorized access.

If you create or administer an organization account, you represent that you are authorized to do so and to manage users and permissions.

All solutions are provided on the basis of an individual offer, which is prepared following a dialogue with the customer regarding their needs, wishes, and scope.

Prices are stated in the offer sent to the customer or in the agreement entered into and are quoted in DKK unless otherwise agreed. Statutory taxes and charges may be added.

Invoicing takes place in accordance with the agreed payment schedule set out in the offer or order confirmation.

The payment deadline is the one stated on the invoice. In the event of non-payment or late payment, Fremag reserves the right to charge interest and fees in accordance with applicable law and to temporarily suspend delivery or access to the service until payment has been received.

Agreements entered into are binding. Any changes to the scope of delivery, prices, or payment terms must be agreed in writing between the parties.

This Section applies only if you are a Consumer (a natural person acting primarily outside your trade, business, craft, or profession).

4.1 Right of withdrawal (14 days). If you purchase a paid subscription online, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day the contract is entered into.

4.2 Starting the Services during the withdrawal period. If you request immediate access to the paid Services during the withdrawal period, you expressly request that we start providing the Services right away. If you withdraw after we start providing the Services at your request, you agree that we may charge a proportionate amount for the Services provided up to the time you notify us of withdrawal.

4.3 Refunds. If you withdraw in accordance with this Section, we will refund payments received from you, minus any proportionate amount under Section 4.2 (if applicable). Refunds will be made without undue delay and no later than 14 days from the day we receive your withdrawal notice, using the same payment method unless otherwise agreed.

4.4 Mandatory rights. Nothing in these Terms limits or excludes mandatory Consumer rights that may apply to digital services.

4.5 How to withdraw. To withdraw, you must inform us by a clear statement (for example by email): kontakt@fremag.com

You are responsible for ensuring your use of the Services (and any Outputs) complies with applicable law and third-party terms.

• generate or distribute unlawful, deceptive, abusive, or harmful content (including spam, scams, harassment, or fraud);

• upload malware or attempt to bypass security measures;

• interfere with the operation of the Services;

infringe or misappropriate intellectual property, privacy, confidentiality, or other rights; or

perform dataset-to-website comparisons in a way that violates applicable law, third-party rights, or access restrictions.

We may suspend or terminate access if we reasonably believe you are violating these Terms or creating legal, security, or operational risk.

6.1 EU-only processing and GDPR. We process Customer Data within the EU in accordance with the GDPR.

6.2 No training / no learning from your data.

We do not train any AI model on your data, ever.

Our AI Features do not learn or train from your data.

We do not use one customer’s data to improve outputs for other customers.

6.3 Use of Customer Data. You retain your rights in your Customer Data. You grant us a limited right to host, process, and use Customer Data solely to provide, secure, and support the Services and to generate Outputs for you.

6.4 Storage for history and service operation. We may store prompts, inputs, and Outputs to provide history and continuity for your account and to operate and secure the Services. Such storage is not used for training or learning.

6.5 Deletion. You can delete content in the Services where available and/or request deletion by contacting kontakt@fremag.com. We offer deletion workflows intended to support prompt deletion. Limited residual copies may persist for a limited period in backups or logs solely for integrity, recovery, security, and compliance and are removed through routine lifecycle processes.

6.6 Controller/processor roles.

Fremag acts as controller for personal data processed to create and administer accounts, provide support, manage subscriptions and billing, ensure security, prevent fraud and abuse, and comply with legal obligations.

Where you submit personal data as part of Customer Data and you determine the purposes and means of processing (typically Business Users/Organizations), you act as controller and Fremag acts as processor for that processing. Where required, our Data Processing Agreement applies and is available on request at kontakt@fremag.com

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Fremag owns all rights in and to the Services and underlying technology, excluding Customer Data.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to access and use the Services during your subscription.

You are responsible for reviewing Outputs before use. Outputs may be inaccurate and may be similar or identical for different users.

To the maximum extent permitted by applicable law, the Services and Outputs are provided “as is” and “as available.”

Fremag is not liable for indirect, incidental, special, consequential, or punitive damages or loss of profits, revenue, goodwill, business opportunity, or data.

For Business Users, Fremag’s total aggregate liability arising out of or relating to the Services will not exceed the fees paid by you to Fremag for the Services in the six (6) months immediately preceding the event giving rise to the claim.

For Consumers, these limitations apply only to the extent permitted by mandatory consumer protection law.

You may stop using the Services at any time and cancel your subscription as described in Section 3.

We may suspend or terminate access if you materially breach these Terms or misuse the Services.

Upon termination, your right to use the Services ends, and data handling follows Section 6.

These Terms are governed by the laws of Denmark, excluding conflicts-of-law rules.

If you are a Business User, disputes will be brought before the competent courts of Denmark.

If you are a Consumer, mandatory rules in your country of residence may grant you rights to bring proceedings in your local courts and may restrict where proceedings may be brought against you. Nothing in these Terms limits such mandatory rights.

We may update these Terms by posting an updated version and changing the “Last updated” date. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

Fremag ApS

Strøybergsvej 21, 9000 Aalborg, Denmark

kontakt@fremag.com